We are Delifood.vn, trading address at 16/9 Binh Loi, Ward 13, Binh Thanh District, Ho Chi Minh City - doing business in the field of providing food, beverage and raw products. whether through the website www.Delifood.vn and its subsidiaries, joint ventures, and offices unless otherwise specified (hereinafter referred to as "Busifood" or "we").
When you visit our website, you agree to these terms. The Site reserves the right to modify, change, add or remove any part of the Terms and Conditions of Use, at any time. The changes take effect immediately after being posted on the website without prior notice. And when you continue to use the website, after changes in Term and Conditions are posted, it means that you accept those changes. Please check regularly to update our changes.
Please read carefully before deciding to purchase:
1. Instructions for using the web
- When entering our website, the user must be at least 18 years of age or accessed under the supervision of a parent or legal guardian.
- We grant permission for use so that you can shop on the web in accordance with the Terms and Conditions of Use given.
- It is strictly prohibited to use any part of this website for commercial purposes or on behalf of any third parties without our written permission. If you violate any of these, we will cancel your license without prior notice.
- This website is only for product information, but we are not the manufacturer, so the comments displayed on the web are personal opinions of customers, not ours.
- You need to register an account with personal authentication information and update if there are any changes. Each visitor must be responsible for their own passwords, accounts and activities on the web. Moreover, you must inform us if your account is accessed illegally. We do not assume any responsibility, whether directly or indirectly, for loss or damage caused by you not complying with the regulations.
- During the registration process, you agree to receive promotional emails from the website. Later, if you do not want to continue to receive mail, you can refuse by clicking on the Unsubscribe link at the bottom of each marketing email.
2. Customer comments
- All website content and your critical comments are our property. If we detect any fraudulent information, we will immediately lock your account or take other measures as required by Vietnamese law.
3 Order and order confirmation
- When you place an order at Delifood.vn, we will receive an order request and will send you an order number via email. Delifood.vn only confirms the order if your order request satisfies the order fulfillment criteria at Delifood.vn.
- To request the order to be confirmed quickly, please provide the full and correct information related to the delivery, or the terms and conditions of promotion (if any).
4. Order value and payment method
- Delifood.vn provides payment forms: cash on delivery, internet banking, International Payment card or Domestic Payment card.
- Except for some cases where there are separate notes, you can usually choose one of the above payment methods when ordering.
- With the desire to bring more benefits to customers, Delifood.vn and its member suppliers often have special promotions. However, in order to ensure the fairness of Delifood.vn's final consumer customers, we reserve the right to refuse orders for purchases of large quantities, not intended for personal use or for items. destination to buy and resell.
- The rules of the promotion will be updated at the promotion page from time to time and can be changed without prior notice to customers.
- Delifood.vn reserves the right to refuse orders that do not meet the terms and conditions of the promotion without notifying customers. So please consult the Regulations of each program before joining.
6. Discount code (coupon)
- Discount code is a discount form that Delifood.vn offers customers to use to reduce part or all of the value of the order.
- Each order can only apply 1 discount code, you will receive detailed information about conditions for using discount code. Delifood.vn reserves the right to reject orders using a discount code that does not satisfy the conditions for using the discount code without prior notice. In addition, Delifood.vn has the right to refuse the extension of the expired code, unused value or unilateral cases to stop the order from the side.
7. Delivery area
Delifood.vn delivered nationwide for products distributed by Busifood itself.
- Price of products listed at Delifood.vn is the selling price excluding Value Added Tax (VAT). Prices of products may vary from time to time and promotions. Shipping fee or Transaction execution fee will be applied further if any, and will be clearly displayed on the Payment page when you place an order.
- Although we try our best to ensure that the displayed price and all information and are accurate for each product, sometimes there will be some cases of errors or errors. If we find an error on the price of any product in your order, we will notify you as soon as possible to select and confirm the order or cancel the order. If we are unable to contact you, the order will be automatically canceled on the system and a refund order will be made (if the order has been paid in advance).
9. Product information
- Delifood.vn provides detailed information for each product that we publish, however, we cannot commit right away to provide complete information accurately, integrity, updates, and no errors for each product. However, we will continuously improve product information over time.
- In case the product you receive is not as Delifood.vn described in the product information, please inform Customer Support at the earliest time after receiving the product. , and ensure the product is in unused condition to be supported in return. For more details about the policy, please refer to Article 17 below.
10. Policies on counterfeit, counterfeit and substandard goods
- Delifood.vn aims to provide the best quality goods and services to customers through products posted on their website and refuse to sell copied, unauthorized and counterfeit products. , fake goods, unknown origin ...
- Delifood.vn suppliers are required to take seriously to ensure the quality and origin of products, as well as take responsibility before the law for the acts violate. For cases of detecting products copied, illegally, counterfeit goods, counterfeit goods, unknown origin ..., Delifood.vn will immediately terminate or suspend the supply of goods and goods. existing sanctions against violating suppliers.
- In case you have any doubts about products copied, illegally, counterfeit goods, counterfeit goods, unknown origin ..., please notify us immediately by contacting the Department. Customer support at www.Delifood.vn/contact/ or Chat button at the bottom right corner of the website for support and information verification.
11. Trademarks and copyrights
- All intellectual property rights (unregistered or registered), information content and all designs, text, graphics, software, videos, images, audio, music, translations Basic software, source code and software are our properties. The entire content of the website is protected by Vietnamese copyright laws and international conventions. Copyright has been reserved.
12. Legal rights
- The terms, conditions and content of this website are governed by the laws of Vietnam and the competent Court in Vietnam will resolve any disputes arising from the unauthorized use of this website. .
13. Security regulations
- Our website always attaches importance to information security and uses the best measures to keep your information and payment confidential. Your information during the payment process will be encrypted to ensure safety. After you complete your order, you will exit safe mode.
- You must not use any tools, programs, or other forms to interfere with the system or alter the data structure. The site also prohibits the dissemination, dissemination or promotion of any activity to sabotage, interfere or infiltrate system data. Violating organizations or individuals will be stripped of all rights and will be prosecuted before the law if necessary.
- All information of customer transactions will be kept confidential but in the case of legal requirements, we will be required to provide this information to law enforcement agencies.
14. Safe and convenient payment at Delifood.vn
- Use the website only if there is a secure payment certificate.
- Absolutely do not let other people borrow their credit card or account to make payment at Delifood.vn; in case of arising transactions
- At the same time, you should check your bank account regularly to ensure all card transactions are under control.
15. Making deals at Delifood.vn
- Customers when shopping at Delifood.vn must perform orders and receive goods in the following order:
Method 1: Advance payment online via internet banking, domestic bank card, credit card (Visa, Master card ..):
- Step 1: Customers place orders, provide complete and authentic information
- Step 2: Customers pay in advance;
- Step 3: Delifood.vn check, confirm orders and deliver goods;
- Step 4: Customers check and receive goods;
Method 2: Pay later:
- Step 1: Customers place orders; provide complete, authentic information
- Step 2: Delifood.vn verify orders;
- Step 3: Delifood.vn confirm customer information (email or message or phone);
- Step 4: Delifood.vn delivery;
- Step 5: Customers receive goods and pay;
- In all cases, customers can look up order information via email and register with Delifood.vn or search the transaction status at the website of Order History (in the login account). In addition, customers can search the transaction history when logging into their account at the website
In case customers want to edit information, customers should notify Delifood.vn via hotline (028) 6688-0909 or write an email message info (a) Delifood.vn.
16. Change or cancel transaction at Delifood.vn
In all cases, customers have the right to cancel or cancel the transaction if they have done the following:
- Notify Delifood.vn about canceling orders via phone or email.
- Return the goods received but have not used or enjoyed any benefits from the goods.
17. Resolving consequences due to error in entering incorrect trade information at Delifood.vn
Customers are responsible for providing accurate and complete information when making transactions at Delifood.vn. In case customers mistakenly enter information on Delifood.vn sales website, Delifood.vn has the right to refuse to perform transactions. In addition, in any case, the customer has the right to unilaterally terminate the transaction if the following measures have been taken:
- Notify Delifood.vn via phone or email above.
- Return the goods received but not yet used (or enjoy any benefits from the goods) within 60 days.
18. Dispute resolution
- Any complaints, disputes, or disputes arising from or in connection with transactions at Delifood.vn or these Conditions and Regulations will be resolved by negotiation, mediation, arbitration and / or Court under Consumer Protection Act Chapter 4 on Dispute Settlement between consumers and organizations and individuals trading goods and services.
19. Regulations on termination of agreements
- In the event of any damages arising from the violation of the Terms & Conditions of use of the website, we reserve the right to suspend or lock your account permanently. If you are not satisfied with the website or any terms, rules, conditions, policies, guidelines, or operating methods of Delifood.vn, the only remedy is to stop trading with us. .
The results of using products from users who share or interview users are for individual cases, which may be less effective or higher depending on the health and location of each person.
21. Other rules
- All Conditions and Terms (and any obligations arising outside or related) will be governed and understood in accordance with the laws of Vietnam. We reserve the right to modify these Terms and Conditions at any time and such amendments will take effect immediately at the time of posting on Delifood.vn.
Please note that you only buy products when accepting and understanding the above regulations. If you need further assistance, please refer to https://Delifood.vn/information/contact